Terms and Conditions
Delivery Timescales
Delivery timescales vary according to product type. Taps, showers, waste kits and all metal bathroom accessories are generally delivered within 2 to 5 working days. Baths are generally delivered within 5 to 15 working days. Individual products may show different delivery timescales in their product description. All delivery timescales are subject to availability. You will receive an order confirmation by email confirming the delivery timescales for your order. In the case of larger items you will also receive a phone call to confirm the specifics of your delivery schedule. If you have critical deadlines please ring in advance of ordering to confirm delivery timescales. We always advise that you do not book a plumber or fitter until all your goods have arrived and been checked.
Multiple Deliveries
Classical Baths reserves the right to choose the most cost effective form of delivery. In some cases this may mean that some of your products arrive at different times, for example if ordering taps and a bath your taps may arrive before the bath as a separate consignment. In all cases your order confirmation will clarify the delivery schedule.
Delivery Costs
Unless otherwise stated orders of less than £999 will incur a delivery charge. For all other orders delivery to mainland UK addresses is free unless stated otherwise for specific items and except for deliveries of large items (baths, shower enclosures) to postcodes in Scotland north of Edinburgh and Glasgow and some postcodes in the south west which may at our discretion incur an extra £25 delivery charge and for addresses in postal area IV an extra £70 charge and for postal area KW an extra £90 charge. We reserve the right to decline an order if for reasons beyond our control delivery costs are prohibitively expensive.
Delivery of Heavy and/or Bulky Goods
Please note that larger items will be shipped on pallets, these will be delivered to kerbside will be by a single driver and you must arrange to be able to move the goods under cover yourself from the public access point nearest your building entrance. You will always be contacted in advance to arrange the specifics of delivery. Deliveries local to Leeds will usually be made on a long wheel base van, the driver may need assistance unloading large fragile goods. All deliveries are to ground floor only.
Receiving Deliveries and Checking Goods
You agree to fully unwrap and check all items for completeness and damage in transit within 48hrs of delivery. In the case of large items, e.g. baths, you agree to check the goods for visible transit damage before signing the drivers delivery note. If you sign for the goods then you are accepting that the goods arrived without any obvious external damage and subsequent claims for such damage will not be considered (writing 'unchecked' or similar on the delivery note does not change this in any way). If the driver refuses to wait while you check the delivery then you should refuse to accept delivery and call Classical Baths on 07535 167912 or email sales@classicalbaths.co.uk to inform us. Any visible damage or defects in the products supplied or any delivery shortages must be reported to us within 48hrs of receipt of the goods.
Damaged or Defective Goods
Notification of visibly damaged or defective goods must be made within 48hrs of delivery unless otherwise stated. If you have notified us of damaged or defective goods we will at our option either make good any shortage or non-delivery, repair or replace any goods found to be damaged or defective on delivery or refund to you the amount paid for the goods in question.
Liability
Classical Baths will not be liable for any loss, inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund made under these conditions. Classical Baths shall have no liability to you for any failure or delay in delivery or any damage or defect to goods supplied that is caused by any events or circumstance beyond our reasonable control. This does not effect your statutory rights.
Pricing
In the event of errors in pricing on the web site we will not be bound to honour any orders made at that price. All prices shown on the web site are inclusive of VAT.
Payment and Title
Title to the goods shall not pass to the buyer until payment of all monies has been received by Classical Baths.
UK Returns
Returns will only be accepted if they are returned with their original packaging intact and in the exact same condition as they were dispatched. Cancellations must be requested in writing within 7 days of receipt of goods. You must not write on the product packaging as this will render them in a condition that means they cannot be resold. You should add a further layer of packaging and write the return address on this. We reserve the right to a charge a restocking charge of 15% of the value of the goods excluding carriage costs, we will only do this for items not kept in stock and that we are returning to our suppliers and ourselves paying a restocking fee on (so far as of 20-11-08 we have never charged a restocking fee). Carriage costs will not be refunded, even in the case where delivery is described as free there is a carriage cost incurred by Classical Baths and some of this cost will not be refunded. In the case of brass ware (taps, showers, waste kits and towel warmers) this cost is £10, for ceramic items and mirrors it is £30 and for baths and larger furniture items it is £50.. Where another delivery cost is shown on your invoice, e.g. for delivery of fragile goods or for delivery of some products to Scotland and the far South West, this cost is in addition to the £10, £30 or £50 delivery costs for brass ware, ceramics/mirrors and larger items.
Where discounts have been applied to entire orders these will be apportioned proportionally between all the products on the invoice and taken into consideration when giving refunds for returned or cancelled goods.
Cancellations
To cancel an order, you must inform Classical Baths by email or phone within seven working days from the day after the goods are received. Classical Baths are under no legal obligation to accept cancellations after this period. We will always do our best though to get an end result where everyone is happy so if there is a problem don't hesitate to contact us however long it is since the item was bought.
Custom Orders
Orders for specially made pieces, e.g. painted baths, basins or furniture, are being customised for you and as such are special order items, this means that such items cannot be cancelled from your order once work customising the item begins.
Trade Sales
All trade sales returns and cancellations will incur a 20% restocking fee. Trade sales are repeat or wholesale sales supplied to the trade at specially discounted prices. Custom pieces supplied to the trade cannot be cancelled or returned.Guarantees
All guarantees alluded to on the Classical Baths web site are manufacturer's guarantees and are passed on to you in good faith but we do not endorse them and they form no part of the contract between yourself and Classical Baths. In the event that the manufacturer becomes insolvent the guarantee will be lost.
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